Return policy

Return Policy

At EshoBuybd, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help.

✅ Return Eligibility

You may request a return or exchange if:

• The product is damaged, defective, or incorrect
• You notify us within 3 days of receiving the item
• The item is unused, in original condition, and includes all packaging

🚫 Non-Returnable Items

• Used or washed clothing
• Items without original packaging
• Personal care or hygiene products (for safety reasons)
• Discounted or clearance items (unless defective)

📦 How to Return

1. Contact our support team via Facebook, WhatsApp, or phone with your order ID and issue
2. Share a photo/video of the product if needed
3. We’ll guide you through the return process

💰 Refunds

• Refunds are processed within 5–7 working days after we receive and inspect the returned item
• You may choose:
  • Full refund to your payment method
  • Exchange with the same or similar product
  • Store credit for future purchases

🛡️ Our Promise

We’re committed to fair, transparent service. If we make a mistake, we’ll fix it—no questions asked.